Refund and Return Policy

1. KNL Trading Co. – Warranty, Return, Refund & Cancellation Policy

At KNL Trading Co. (“KNL,” “we,” “our,” or “us”), customer satisfaction and product quality are our priorities. This policy outlines the terms and conditions governing product warranties, returns, refunds, order cancellations, and deliveries for products sold under the KNL brand through our online and offline sales channels.

1. Product Warranty

KNL Trading Co. warrants that all newly manufactured products sold under the KNL brand will be free from material and manufacturing defects, whether purchased online or offline.

Warranty coverage for products manufactured by KNL, either in-house or through third-party manufacturing partners, will be governed by the warranty terms and conditions specified on the warranty card, invoice, or other applicable warranty documentation supplied with the product.

2. Return and Replacement Policy

Once a product has been shipped, installed, or used, it cannot ordinarily be returned or refunded, except in cases involving verified manufacturing defects, damage during transit, or delivery of an incorrect product. Such cases will be subject to verification and approval by KNL.

If a product or any of its components is damaged during shipping, KNL will arrange for the damaged item or component to be replaced through courier, subject to verification.

For water purifiers, any damaged components identified during installation will be repaired or replaced by our authorized technician, as applicable. If required, replacement parts will be shipped directly to the customer at no additional cost.

3. Return Eligibility and Time Frame

Customers may request a return within 7 days of delivery in cases involving manufacturing defects, subject to verification and acceptance of the reasons provided.

To be eligible for a return, the product must generally be in the same condition as when it was delivered, unused and unworn where applicable, with its original tags and packaging intact. Return requests must be submitted within the specified time frame.

To initiate a return, please email us at knlhealthydrops@gmail.com with your order details and a description of the issue. Our team will review your request and coordinate the return pickup, where applicable.

4. Refund Policy

Once the returned product has been received, inspected, and approved for a refund, KNL will notify the customer of the outcome.

Following approval, the refund process will be initiated within 7 days of receipt of the returned product. The refund will be issued to the original payment method, wherever applicable, or through UPI or online banking, as appropriate.

After the refund has been processed, the amount may take up to 10 additional days to be credited to the customer’s account, depending on the payment provider or banking institution.

Refunds for approved claims involving manufacturing defects, transit damage, or incorrect products will be handled in accordance with the applicable terms of this policy and the circumstances of the claim.

5. Order Delivery Policy

Orders placed through our website, https://knlhealthydrops.com, will ordinarily be delivered within 15 days of receipt of full payment, provided payment has been successfully completed through an accepted online payment method.

Delivery timelines may be subject to logistical circumstances beyond our reasonable control.

6. Order Cancellation Policy

Customers may request order cancellation before the product has been dispatched.

Once an order has been dispatched, cancellation requests will not ordinarily be accepted.

To request cancellation, customers must contact our customer service team by phone 73034 33313 (in working days between 10 am to 6 pm.) or email at knlhealthydrops@gmail.com before dispatch. Please provide the relevant order number and transaction details to help us process the request efficiently.

7. Cancellation Refunds Processing Fees

For eligible cancellations of orders paid for through the online payment gateway on https://knlhealthydrops.com, a refund processing fee of 5% of the gross order amount will be deducted to account for payment gateway charges, as specified in our original policy.

The remaining eligible refund amount will be returned through the original payment method used for the transaction, wherever possible. Alternative refund methods, such as UPI or online banking, may be used where applicable.

Customers will be informed of the applicable refund amount and deductions during the cancellation and refund process.

8. Contact Us

For questions or assistance regarding product warranties, returns, replacements, refunds, or order cancellations, please contact us using the details below.

Company: KNL Trading Co.
Email: knlhealthydrops@gmail.com
Website: https://knlhealthydrops.com